The independent review desk for support software
The independent review desk for customer support and live chat software.
What does zaza test news do?
zaza test news is an independent B2B review publication covering customer support, live chat, and AI support software. We help support leads and ops managers choose the right tool by testing the field hands-on against a published methodology and writing plainly about the trade-offs. This is the skeleton of that publication; our reviews, comparisons, and buyer's guides are being written by the editorial team.
How do we work?
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Hands-on, not hearsay
We test the tools ourselves against a published checklist before we rank them.
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Comparable by design
Every product runs the same criteria and earns one SupportScore, so lists stay fair.
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Editorial, not for sale
The ranking order follows our methodology. Paid placements are labeled and set apart.
Read more about our process on the How We Test page, or see the standards we hold ourselves to in our editorial policy.
What categories do we cover?
We review tools across these customer support categories: