Editorial team

Who writes the reviews

The people behind the reviews. Every ranking on this site carries a named byline and a bio - no anonymous verdicts.

Elena Petrova

Editorial reviewer - Customer Support / Live Chat & AI Support software

Elena Petrova writes and edits Customer Support / Live Chat & AI Support software reviews - independent, hands-on evaluations against a published methodology.

Hands-on testing Published methodology Independent verdicts

Covers

Live Chat Software
AI Support Agents
Help Desk Software
Shared Inbox
Knowledge Base Software
Customer Messaging
Contact Center Software

How Elena tests

As coverage grows, additional reviewers and their bios will be listed here. We only publish real, named bylines with verifiable experience - never anonymous or fabricated ones.